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Frequently Asked Question
HOW CAN I FIND OUT THE STATUS OF MY RETURN OR EXCHANGE?Generally returns and exchanges take 7 business days to be processed. We do not know if your package is received by our warehouse until it is processed, therefore, we recommend shipping your package with a tracking number in order to track it's delivery date. Once your return / exchange is processed you will be emailed a confirmation email
CAN I STILL RETURN AN ITEM IF THE TAGS ARE NOT ATTACHED OR IF I NO LONGER HAVE THE SHOEBOXES?You may return the item to us as long as the item is not worn and within our 30 day return policy. However, all returned items without the original shoe boxes or tags may be assessed a $1.00 restocking fee per item
CAN I STILL RETURN AN ITEM EVEN IF I DO NOT HAVE MY INVOICE?You can return or exchange your merchandise without an invoice. Please include the following information so we know which account to credit when processing your return: 1. First and last name 2. Billing and shipping address 3. Phone number 4. Email address We do recommend that you call us at 1-800-PEACOCK and we can provide you with your order number to include with your return.
HOW DO I CANCEL OR CHANGE MY ORDER OR ADDRESS AFTER MY ORDER HAS BEEN PLACED?Due to our efforts to ensure that you receive your order as quickly as possible, once an order is submitted, it is usually not possible to change or cancel it. Please contact us immediately at firstname.lastname@example.org during our business hours of 9 AM - 4 PM EST, Monday - Friday.
I DIDN’T RECEIVE AN ORDER CONFIRMATION OR SHIPPING CONFIRMATION EMAIL. WHAT SHOULD I DO?We are sorry that you did not receive confirmation of your order. It's possible this could have gone to your bulk/spam email folder or we have an incorrect email address for you. Please contact us at customer service at email@example.com and we can verify your order was placed and resend you an email confirmation.
I PLACED MY ORDER ON THE WEEKEND WITH EXPEDITED SHIPPING. WHY HASN’T IT SHIPPED OUT YET?All orders received on weekends are processed the following business day, including Expedited orders.
HOW CAN I CHECK THE STATUS OF MY ORDER?Once your order is shipped, your order confirmation email will update to show a shipped status and will include your tracking number if applicable. You will also receive a separate email with any tracking information once your order ships out. Generally, Standard orders will ship out in 3 business days and Expedited orders will ship out the same day if placed by 12:00 P.M. EST, Monday - Friday.
WHY CAN’T I ADD AN ITEM TO MY SHOPPING CART?If a notification that an item is not available is received when attempting to add the item to your cart, the item is currently sold out and we are in the process of removing it from our site. We do receive restocks and new items daily so keep checking back!
HOW CAN I ORDER IF MY COUNTRY IS NOT LISTED ON YOUR WEBSITE?If your country is not listed in the drop down list of countries we ship to on our website we recommend using a mail forwarding company. You would be charged the standard domestic rate for us to ship the package to the forwarding company and then they would ship the package to you once received.